MateVitality Delivery Policy

1. Processing Times

– All orders are processed within 1 business day.

– Orders placed on weekends or public holidays will be processed on the next business day.

– During periods of high demand, processing times may extend slightly. If this occurs, we will notify you promptly.

2. Shipping Methods & Delivery Estimates

MateVitality ships within the United Kingdom and internationally.

To ensure accurate shipping costs are displayed, customers must enter their full delivery address at checkout. Rates are calculated automatically based on destination and order weight.

UK Shipping Options

Standard – Tracked 48

  • Estimated delivery: 3–5 business days
  • Free

Express – Tracked 24

  • Estimated delivery: 1–2 business days
  • £3.65

International Shipping

We offer international delivery to a wide range of countries.
Shipping costs vary by destination and will appear once a complete address is entered at checkout.

Delivery times depend on the destination country and local courier services.

Important Notes

Customers will receive tracking information once their order has been dispatched.

Delivery estimates are approximate and may be affected by courier delays, customs processing, or unforeseen circumstances.

4. Delivery Address Accuracy

– Please ensure your delivery address is correct at checkout.

– We cannot be held responsible for delays or lost parcels due to incorrect or incomplete addresses.

– If you need to update your address, contact us immediately.

5. Lost, Damaged, or Missing Packages

– We are not liable for packages lost or damaged during transit.

– If your parcel arrives damaged, please contact the courier directly to file a claim.

– If tracking shows “delivered” but you have not received your order, please check with neighbours or your local delivery office before contacting us.

6. Local Delivery or Collection (Optional)

– Local delivery or collection may be available upon request.

– Please contact us for arrangements.

7. Contact Us

Email: hello@mate-vitality.com

Business Address:

Lytchett House

13 Freeland Park

Wareham Road

Poole

Dorset

BH16 6FA