Last updated: 28th December 2025

Welcome to MateVitality. By accessing or using our website, purchasing our products, or interacting with us in any way, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

1. About Us

MateVitality is an ecommerce business selling Yerba Mate loose tea and related products.

Business Name: MateVitality

Email: hello@mate-vitality.com

Address: Lytchett House 13
                Freeland Park
                Wareham Road
                Poole Dorset
                BH16 6FA

2. Use of Our Website

By using our website, you confirm that you are at least 18 years old, legally capable of entering into binding contracts, and using the website for lawful purposes only. You agree not to misuse the website, attempt to gain unauthorised access, or disrupt its functionality.

3. Product Information

We aim to provide accurate descriptions and images of our products. Colours, packaging, and appearance may vary slightly. All product weights are approximate. Information provided is for general guidance only. We reserve the right to update product details at any time.

4. Orders & Contract Formation

When you place an order, you will receive an order confirmation email. A contract is formed only when we dispatch your order. We may refuse or cancel an order if the product is out of stock, payment cannot be processed, there is an error in pricing or product information, or we suspect fraudulent activity.

5. Pricing & Payment

All prices are listed in GBP (£) and include VAT where applicable. We accept credit/debit cards, PayPal, and other payment methods offered at checkout. We reserve the right to change prices at any time, but changes will not affect orders already placed.

6. Shipping & Delivery

Delivery times are estimates only. We are not responsible for delays caused by couriers, customs, weather, or other factors outside our control. Full details can be found in our Delivery Policy.

7. Returns & Refunds

If you are not satisfied with your purchase, you may be eligible for a return or refund in accordance with our Returns Policy. You must notify us within the timeframe specified in that policy.

8. Your Responsibilities

You agree to provide accurate information when placing an order, ensure your delivery address is correct, and use our products safely and as intended. We are not responsible for issues arising from incorrect information provided by you.

9. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect or consequential losses, loss of profits, revenue, or data, or any damages arising from misuse of our products. Our total liability for any claim shall not exceed the amount paid for the product in question. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any rights you have under UK consumer law.

10. Intellectual Property

All content on our website — including text, images, logos, and graphics — is owned by or licensed to MateVitality. You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without our written permission.

11. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect and process your personal data.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website constitutes acceptance of the revised terms.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Email: hello@mate-vitality.com

Address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA