Last updated: 28th December 2025

MateVitality is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us in any way. We comply with all applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

1. Information We Collect

  • Information you provide directly: Name, email address, billing and shipping address, phone number, payment information (processed securely by third‑party providers), account login details.
  • Information collected automatically: IP address, browser type, device information, pages visited, cookies and tracking technologies.
  • Information from third parties: Payment processors, delivery partners, advertising platforms.

2. How We Use Your Information

  • We use your information to process orders, provide customer support, send updates, improve our services, personalise your experience, conduct analytics, send marketing (with consent), and prevent fraud.

3. Legal Basis for Processing

  • Contractual necessity, legitimate interests, consent, and legal obligations.

4. How We Share Your Information

  • We share data with trusted third parties such as payment processors, delivery partners, hosting providers, marketing platforms, analytics tools, and professional advisers. We never sell your data.

5. International Data Transfers

  • Some providers may operate outside the UK. We ensure appropriate safeguards such as Standard Contractual Clauses.

6. Data Retention

  • We retain data only as long as necessary. Order information is typically kept for 6 years for tax and accounting.

7. Cookies & Tracking Technologies

  • We use cookies for essential functions, analytics, personalisation, and advertising. Users can manage cookies via browser settings.

8. Your Rights

  • You may access, correct, delete, restrict, or object to processing; withdraw consent; and request data portability.

9. Security

  • We use appropriate technical and organisational measures to protect your data.

10. Changes to This Policy

  • We may update this policy periodically.

11. Contact Us

  • MateVitality
  • Email: hello@mate-vitality.com
  • Address: Lytchett House 13 Freeland Park Wareham Road Poole Dorset BH16 6FA

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